Here is the form to let them know: Your Facebook Ad Account has been Disabled Often there can be a glitch and recreating the ad helps but not always. Typically Ads are getting processed MUCH faster than that lately – typically within the hour but sometimes they get “stuck” because they may have been flagged for a manual review.Īds are supposed to be reviewed within 24 hours but sometimes it’s longer. Your Ad Has Been Pending Review for Over 24 Hours The form may pull in the incorrect ad to dispute and you will then have to get the link to the correct ad. Even though Facebook lifted the 20% maximum text rule on images, they are still actively stopping ads that have too much text now.įacebook has done a much better job of outlining their policies here: But if you feel that your ad was disapproved by mistake, you can navigate to the Ad Level of the campaign and there will be more information about why it was disapproved as well as a place to dispute the case.

Before and after pictures are not allowed as well as images that indicate weight loss like a tape measure around a midsection.

“Are you always feeling tired in the morning?” A lot of times they will disapprove an ad if it has references to “You” i.e.

Your ad can have no reference to a person’s appearance, physical attributes, race, gender, medical condition or other qualities.Facebook has very particular policies around language in ads and some of the big reasons I see ads getting disapproved are for violating these policies: Your first step is to make sure you are within Facebook’s Ad Policies. Typically after you contact the support team through the form it can take up to 24 hours to get a response and your response will be in your “ Support Inbox” What to Do If Your Facebook Ad is Disapproved You can also submit a request through their “Contact our support team” form. If you do have it, use it – it’s worth the wait. You may or may not have the “Chat” button available. This is really almost the ONLY way to get a hold of someone “Live”. This area gives you a range of issues that you can look for the answer but the biggest help is the Live Chat. Main Facebook Business Support Contact Page In this article I share all of my go-to contact places to get help from Facebook specifically for Ads. It’s almost impossible to get someone on the phone (unless you have a Facebook Ads rep) but there are a lot of different contact forms that can get you the help you need a little quicker.

If you have been using Facebook Ads and are having an issue, it can be frustrating to get some help from support when you need it.

How to get in touch with facebook